Everyone has questions about skin problems, skin care, cosmetic procedures and insurance. Answers start here! If you don’t find exactly what you are looking for, get in touch. We consider it our privilege to be your source for reliable information and guidance.


Cosmetics/aesthetics 800-647-9851

Frequently Asked Questions

We accept most insurance. Your insurance provider will be able to explain your coverage, or you can contact our office to find out if we accept yours.

By leaving an authorized payment method on file, we can ensure payment is processed on a timely basis. You will receive an e-statement for processing.

Contact our customer service professionals at [email protected] or the number on your statement.

Yes, we make bill paying simple and secure. Just go to PAY BILL ONLINE

Our relationship with you is a partnership based on trust. We are committed to delivering the highest-quality dermatology care and to achieving the best-possible outcomes. Welcome to our practice.

In addition to your new patient paperwork (which is available on this site at PATIENT FORMS, please bring a photo ID, insurance card(s), and a list of prescriptions you are currently taking (including supplements, aspirin and other over-the-counter medications). Include dosage and frequency. If you’ve had any recent tests related to a dermatologic condition, bring a copy of your results or have them sent to our office if possible.

Your cell phone can be a great tool to help you prepare for your visit. For example, you can take a well-lit picture of your skin-care and sunscreen products. You can also take a selfie or series of selfies of your face, hair and neck with no-makeup and also of any additional problem areas you’d like to discuss with us. This is completely optional but could allow us to see something like an intermittent acne breakout that might not be present the day of your visit.

Our dermatology experts will want the most unobstructed view of your skin, hair and nails. If possible, come to your appointment without make-up (but do remember your SPF protection), nail polish, hair clips and holders, etc.

Great care begins with great communication. Expect an in-depth review of your medical history, a discussion about your areas of concern, and in many cases, your first annual Total Body Skin Cancer Exam. It's very important to have us check your skin yearly, especially on areas you can't see—to look at your moles, discolorations or marks for anything suspicious. Performed on a yearly basis, these exams can often help us spot skin cancer or other problems at their earliest, most treatable stages.

Be prepared to answer medical and health questions about you and your immediate family. Have questions you really want answers to? Write them down and bring them. That way you will get the answers you are looking for.

Once your physical exam is completed, we will explain any recommended treatment options, including precise directions for how to use prescription products, and discuss follow-up steps.

The ADCS medical team is dedicated to delivering a superior patient experience. We have more than 300 board certified dermatologists, board certified dermatopathologists, board certified plastic surgeons, fellowship-trained Mohs Surgeons, clinical researchers and developers, practice extenders certified physician assistants and advanced nurse practitioner, and licensed aestheticians. We are the nation’s largest network of dermatology providers, including leading experts in a wide-range of dermatologic specialties. Because we all support each other, we have tremendous resources to draw on for even your most complex concerns, providing you with access to the best-possible continuum of care.

We specialize in medical, surgical and cosmetic dermatology for conditions of the skin, hair and nails in patients of all ages from pediatric on. We also specialize in skin cancer prevention, diagnosis and treatment, facial and full-body cosmetic surgery and non-surgical cosmetic dermatology procedures. Our aestheticians offer skin care products and services, perfectly complementing the treatments Advanced Dermatology physicians and our other dermatology experts provide.

We’ve invested heavily in the latest technology including various lasers, HydraFacial®, and Venus Versa® and our Winter Garden/Windermere office became the first location in Florida to use [MoleSafe®] for mole mapping.

Our clinical research division plays a fundamental role in making clinical trials available to you, thereby providing you with access to some of the newest drugs and treatments available. Because we use leading-edge medications, procedures and technological advancements within our clinical trials, we already have advanced knowledge and expertise in working with them once they receive wider approval.

Unless your insurance plan requires a referral from your primary care physician, you can simply contact us by phone or fill out an online form to schedule an appointment or a consultation. To determine if you require a referral, or what services are covered by your plan, a quick call directly to your insurance company should help answer those questions.

An unusual skin growth or a non-healing sore may be the first indications of a non-melanoma skin cancer. Skin cancer may initially appear as a nodule, rash or irregular patch on the surface of the skin. These spots may be raised and may ooze or bleed easily.

Also, it’s important to know the ABCDEs of Melanoma. If you notice a mole or skin lesion with one or more of these, call for an appointment immediately:

  • A is for Asymmetry: One half of the mole does not match the other half.
  • B is for Border irregularity: The edges are ragged, notched, or blurred.
  • C is for Color that varies from one area to another.
  • D is for Diameter: While melanomas are usually greater than 6mm (the size of a pencil eraser) when diagnosed, they can be smaller.
  • E is for Evolving: A mole or skin lesion that looks different from the rest or is changing in size, shape, or color.

Non-melanoma skin cancers occur most in people:

  • Who have had sunburns, used tanning beds, or had increased exposure to UV light
  • Have a history of skin cancer
  • Are fair skinned
  • Are men
  • Have chronic infections and skin inflammation (from burns, certain chemicals, radiation and other exposures)

There are a number of treatments available, including traditional surgery, scraping, burning, freezing, radiation, topical chemotherapy medications, and Mohs micrographic surgery.

Mohs surgery is an advanced, highly-effective treatment for several types of non-melanoma skin cancers, and offers the highest potential for a cure while minimizing the cosmetic impact of treatment. Our specialized Mohs surgeons remove the skin cancers by excising one layer of tissue at a time. After each layer is removed, it is examined by the Mohs surgeon under a microscope to determine if the tissue is clear of cancer or to precisely map any remaining cancer for excision. This precise microscopic mapping technique enables the surgeon to remove diseased tissue, and spare as much healthy skin as possible.

Maintaining healthy skin is the key not only to looking and feeling good, but also to maintaining essential tasks for your body. Your skin is a barrier that helps protect you from the viruses and bacteria you are exposed to every day, and the sun’s ultraviolet light that can damage cells. Your skin helps your body regulate your temperature, helps convert sunlight to vitamin D, and allows you to react to environmental changes by feeling hot and cold, pain and pressure.

Partnering in your care with an Advanced Dermatology Dermatologist is a great way for you to address any concerns you have about your skin, but also to help you achieve the radiant glow of health.

For most people, an annual visit that includes a Total-Body Skin Cancer Examsm  is recommended. If you are receiving treatments for skin, hair or nail conditions, or cosmetic/aesthetic treatments, your dermatologist or expert provider will recommend the appropriate length of time between your visits.

There is no such thing as a healthy tan. Most skin cancers are the result of sun exposure or exposure from UV light from the sun and tanning beds. Skin cancer prevention should start at a very young age as much of the damage to your skin started when you were a child, teen and young adult.

So what can you do, now?

  • Apply your broad-spectrum UVA and UVB-protection sunscreen daily before you leave your house in the morning or before spending time in the sun. Use an SPF of 30 or higher. We recommend lotions, but if you prefer a spray be certain to apply a generous amount and rub it in completely. If you use a spray be certain to rub it in. If you are out for the day reapply your sunscreen every 80 minutes and after swimming. Make sure your sunscreen is not expired.
  • Stay out of the sun as much as possible, especially between 10 a.m. and 4 p.m. When you’re in the sun, wear a broad-spectrum sunscreen with an SPF of 30 or more and reapply it every 80 minutes or so and after swimming. Also, cover up with long-sleeved, light clothes, a broad-brimmed hat and sunglasses with UV protection.
  • Avoid sunburns and tanning – including tanning beds – all the time.

Your skin is the largest organ of the body and it is also your first line of protection against infection and the elements. It is important to take care of your skin and keep it healthy and fit. Our dermatologists can help you better understand your skin type and recommend products that are best suited to you for routine cleansing, hydrating and anti-aging.

Cleanse, exfoliate, tighten, tone, hydrate, and protect! So what products are best for your skin? Let us start with some of the basic products that will change your skin for the better.

Cleansers should be used morning and evening to deeply cleanse pores and take off the excess oil and debris, such as make-up.

Exfoliate with alpha hydroxy acid (AHA) cleansers and creams. These products deeply clean blocked pores and remove the oil and dead skin cells that buildup on oily and acne prone skin. Also these AHAs smooth and tone the skin leaving a healthy glow.

Tighten, smooth, and enhance collagen production. This can all be done with one product and that is a Retinoid. Retinoids smooth the fine lines, tighten the skin by promoting collagen production, and exfoliate those dead skin layers that give us that dull, tired look. The use of a retinoid will make your skin look bright and energetic.

Erase the signs of photoaging by eliminating the brown discoloration on your skin by the use of Hydroquinones, CoffeeBerry Extract, and Kojic Acids. By suppressing the melanocytes in the skin and decreasing the excess melanin production, the skin will look more even toned with a youthful color.

Hydrate your skin daily with a moisturizer that will help heal the skin and boost the skin’s ability to retain moisture. Use a non-comedogenic moisturizer if you are acne prone and if you are especially dry use a hydrating mister several times a day. Hydration will make your skin look supple and balance the pH of your skin.

Protect your skin. In addition to your sunscreen, apply an antioxidant one to two times a day. Antioxidants, such as Vitamin C will protect your skin from free radicals. Free radicals breakdown the healthy proteins in the skin, collagen and elastin, leaving you with photo damaged and wrinkled skin. Together these two products are your barrier and protection from the elements.

Immediate appointments available at many of our 160+ Locations


Cosmetics/aesthetics 800-647-9851

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