Transferring from Other Doctors

If you are transferring your care from another physician to our practice, please have your medical records faxed to our office prior to your visit. This will help ensure we are fully informed about any previous diagnoses and treatments, and that we have the information we need to provide you the best- possible continuity of care.

Prescription Refills

It is important for you to monitor any medications you take and call for refills before you run out. Prescription refill requests should be placed early in the day and you should allow at least 1 to 2 full business days to turn these requests around. Do not wait until your last dose of medication to call for a refill. Prescriptions cannot be refilled after office hours or on weekends.

No-Show Policy

We schedule our appointments so that each patient receives the right amount of time and attention with our physicians and other clinicians. That’s why it’s very important you keep your scheduled appointment with us and arrive on time.

As a courtesy, and to help patients remember their scheduled appointments, Advanced Dermatology and Cosmetic Surgery and our brand family sends reminders in advance of your appointment time. If your schedule changes and you cannot keep your appointment, please contact us so we may reschedule you, and accommodate those patients who are waiting for an appointment. As a courtesy to our office as well as to those patients who are waiting to schedule with our dermatologists and clinicians, please contact us as soon as you become aware you need to reschedule and give us at least 24 hours’ notice.

Cosmetic Services

These services are usually NOT covered by insurance. Payment in full is required before your appointment or at the time of service.

Pathology Services

If your clinician performs a biopsy, removing tissue for further diagnostic testing, additional charges will be incurred. When applicable, biopsies are sent to one of Advanced Dermatology's premier laboratories. If this is the case, co-payments for laboratory fees will be collected at the time of your office visit.  Fees for laboratory tests will be billed separately from your clinical charges.

What May Not be Covered by Insurance?

Once you’ve determined what is covered, you may ask whether a co-pay, coinsurance, deductible, etc., will need to be satisfied at the time of service.

Out-of-Network Insurance

We will submit all claims to your insurance company, but if we are not participating network providers or our physician or clinician is not within your network, you will be responsible for any amount of non-covered services, deductibles and other remaining balances your insurance company does not cover for your visit.

Financing Available

If a treatment plan exceeds your insurance carrier’s coverage limit, or you don’t have insurance, we offer an easy-to-use payment plan through our patient-financing partner, Care Credit. There is no fee to apply, and it is a completely voluntary and confidential application.

Collections

Any accounts past due 60 days will be reviewed for in-office collections and referred to an outside collection agency after 90 days. A legal warning letter will be sent out after Day 60. In the event you default and do not pay the balance due, reasonable costs of collection and/or reasonable attorney fees may be added to the amount due on the account. Patients with a past due balance must make payment arrangements prior to scheduling any further appointments. Any questions, concerns, and/or requests for payment arrangements must be made with our customer service staff at 800-434-4111 or the office location manager.

We once again thank you for choosing Advanced Dermatology and Cosmetic Surgery for your dermatological needs. We strive to deliver the highest quality patient care and experience in dermatology and aesthetic services. If you have any questions or concerns about our policies, please call us at 800-434-4111. We are always more than happy to assist.